Privacy Policy

Welcome to the dokanWala.com website (the “Site”) operated by E-Cart Internet Services. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

I. Data that we collect

We may collect various pieces of information if you seek to place an order for a product with us on the Site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment details. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request.
If you prefer not to receive any marketing communications from us, you can opt out at any time. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

II. Other uses of your Personal Information

The Site may utilize your personal information for market-research and opinion polls. However, you can remain completely anonymous during such activities, because we use it exclusively for statistical purposes. You can always choose not to participate in such activities whenever you want. Moreover, we do not share your responses in opinion polls and surveys with any third party, and save the responses separately form your email address. However, revealing your email address is essential if you participate in a competition.
We may also use your personal information to send you information about new promotions, our products, our newsletter, our partners/affiliates, our other websites, and other information related to your interest. However, you can choose not to receive such information by clicking on the “unsubscribe” link. We will cease to send you promotional messages within seven (7) working days after receiving your instruction. However, we may contact you for clarification if we believe that the instructions you have provided are unclear.
We may also anonymize your data while using it for different purposes including but not limited to determining your location and analyzing your activity on the Site to improve your shopping experience. We may, at times, provide your selected information to publishers, without revealing your identity.

III. Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

IV. Third Parties and Links

The Site may provide your personal details to affiliates, partners, vendors, suppliers and other companies in our group. Your information will also be passed on to agents and subcontractors to aid us in using your data as described in the Privacy Policy. For instance, we may pass your details to the third party responsible for delivering product(s) at your door step.
The Site may also provide your information to third parties for various purposes like credit risk reduction and protection from frauds. If we sell our business completely or partially, then we may have to transfer our database containing all your information.
How we collect, use, and disclose your information is described in the Privacy Policy, and other than what is described in the Privacy Policy we will not use your personal information for any other purpose. Moreover, under no circumstances we will sell your personal information to any third party without your prior consent, unless required by the law or defined in the Privacy Policy.
This Site also contains links to other websites or advertisements which may take you to other sites. Please note that the Site is not responsible for the privacy practices employed by those external sites. In addition to that, the Site cannot be held liable about the way third parties handle your personal information, even if we have provided them your information as defined in the Privacy Policy.

V. Cookies

For using this Site, you are not required to accept the cookies requirements. However, you can use all the functions and features of the Site if cookies are enabled in your device. Please note that should you choose not to accept the cookies, but then you cannot avail the ‘basket’ functionality, and cannot order product(s) through the Site. Cookies are text files which are stored in the internet browser on your device storage and help identify us your computer and the pages you have visited. Cookies can also be used to recognize your Internet Protocol address, which saves your time and help us provide offers and products of your interest. The Site uses cookies for your convenience as they help us to remember who you are and the pages you visited last time, without signing-in into your account. We do not use cookies for targeted ads or obtain your information for purposes not mentioned above. You can disable cookies in your browser, but it will limit your use of this Site. Please note that we do not use cookies to obtain your personal or private information, and the cookies we use are free from viruses and malware. In case you want to learn more about how cookies work please visit: https://www.allaboutcookies.org

This Site uses Google Analytics, a web analytics service offered by Google, Inc. (“Google”). Google Analytics uses cookies, which enable us to learn more about how you use the Site. Google Analytics uses cookies to collect information including but not limited to your IP address, which is routed to the Google’s servers located in United States. The information collected using Google Analytics is used for evaluating how you use the Site. Moreover, information collected through cookies will also be used for compiling report about your activities on the Site.

However, you can simply disable the cookies from your browser settings, but this may restrict your access to the Site. By using this Site, you accept that your data will be processed through Google in a manner as described in this section.

VI. Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

VII. Your rights

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.